Return Policy
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RETURN POLICY

What is your return policy?

All items sold on www.aoneglassandcrockerystore.in either have a 7-day return policy or a 7-day replacement policy, depending on the product category. All Electric Appliances have a 7-day replacement policy. Please check the policy applicable to the product you wish to purchase before making the purchase. You can place a return request from the My Orders section on the website for the items you wish to return.

What are the conditions for the return policy?

7-Day Return Policy :

  • Returns should be booked within 7 days from the date of delivery.
  • The item must be returned undamaged with the original packaging intact.
  • Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse.

What are the conditions for the replacement policy?

7-Day Replacement Policy :

  • This item is eligible for free replacement within 7 days of delivery, in the unlikely event of a damaged, defective or incorrect item being delivered to you. If we are unable to repair or replace the item satisfactorily, the defective / damaged item will be eligible for a refund.
  • Please keep the item in its original condition, with an undamaged brand outer box, MRP tags attached, a user manual, warranty cards, and original accessories.
  • We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
  • Please note that any damage caused due to usage will not qualify.
  • Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse.
The following shall not be eligible for return or replacement:
  • Damages due to misuse of the product.
  • Products with tampered or missing serial / UPC numbers
  • Any damage/defect which is not covered under the manufacturer’s warranty.
  • Incidental damage due to malfunctioning of the product.
  • Any product that is returned without all original packaging and accessories.
  • Any product that is returned in a condition that is different than which it was received.
How long does the refund process take?

The refund process can take up to 3-5 days once the parcel is returned to us. For all refunds, we will refund the amount to the same mode of payment as used during checkout. For cash-on-delivery refunds, we will issue a refund to the payment mode shared by you while raising a return request.

Broken Items

Should an item be received broken, please email us at support@aoneglassandcrockerystore.in within 7 days of the receipt of your order, mentioning your order number and name and a picture clearly showing it. We will replace the ordered item at our cost.

Note: Any claim without a picture will not be valid. For any questions, please feel free to contact us at support@aoneglassandcrockerystore.in or call us at 8954065080 (10.00 am – 6.00 pm)

Defective Items

Should an item have a manufacturing defect, please email us at support@aoneglassandcrockerystore.in, within 7 days of the receipt of your order, mentioning your order number and name, stating the defect, and a picture clearly showing it. We will get the item collected for quality assessment and replace the ordered item once we receive the defective piece/pieces/sets at our cost.

Note: Any claim without collecting the defective item will not be valid. For any questions, please feel free to contact at support@aoneglassandcrockerystore.in or call us at 8954065080 (10.00 am – 6.00 pm)